PATHETIC SERVICE

I took my phone in for repairs (cracked screen but fully functional) on the 5th of May 2020 at the Wonderboom Telkom store. Not much communication was done during this waiting period to date about the process of the claim unless if I call and if I am any lucky after over 20 minutes gets through to someone who will put me on hold further with dis-satisfactory answers, each time. first they asked me where my device is, which I dropped at the store, then I was told that its a Samsung J5 but it was a pea**** blue Huawei P30 lite, I was promised this will be altered when I spoke to a call centre agent, I remained hopeful though agitated by the waiting, then after I had called again I was made aware of an access amount that I need to pay which I did within 24 hours of the sms received which was on the 6th of June and forwarded the proof of payment immediately. Monday 8th June I make a follow up and Im told they cannot access their emails and I must wait for 48 hours max for the payment to reflect, I waited though my patience was running dry. Again I waited and called days after , Im told the access fee has been allocated, the phone will be sent to the technicians, I must wait for another 7 working days, my patience is thinning each time I speak to these unprofessional people who have the audacity to put me on hold each time I call them with my own funds only to respond with lies each time, after the 7 working days I make a follow up again and Im told the phone is with the technicians I must be just slightly more patient and call again after 3 days and a very rude female consultant ask for my address where the phone will be delivered after being fixed. I tell them to deliver at the Wonderpark telkom and she asks for an address of the store , how must I know the address of the store baffled me and I opted for my home address, and she rudely told me that there must be someone available at this address when they deliver not disclosing the date nor the time, so I have to put my whole life on hold waiting for my precious device to return home. This wasnt done I called numerous times after and if its not with the technicians, its something else, Monday the 23rd of June, I called again lost my temper and gave them an ultimatum to either return my phone fixed on the day or cancel the claim and return my access fee on the day I made the call, this was the first time they were efficient and surprisingly the gentleman I spoke with did this faster then I could say stop, my partner then took the phone and spoke to this gentleman and his decision to cancel the claim seemed to have been reversed, to my dismay when I called today the 24th of June, the claim is cancelled as I requested, was put on hold for 27m 34s until I dropped the call, called again after 20 minutes now the story has changed, now I do not have insurance for the device I booked in but for the one I previously owned, I have been paying for insurance since May 2019 an amount of R120.04 each month without fail, Im lost again and I have exhausted my options of trying to reach through to them because they deliberately confuse me each time to lengthen the process of this claim, I will be paying for the 2nd month for the device and insurance without using their services or my device for that matter. This is by far the worst service experience I have ever came across n my 25+ years of existence.