Pathetic Service and management

I took out 2 Huawei Y5 prime cellphone with 2 sims from Vodacom.The following week or so a call centre agent from vodacom called and offered Insurance on these devices as I agreed upon.The IMEI numbers with corresponding cellphone numbers were given for both devices.My account was debited for this Insurance..later to find out the agent made a mistake and switched around the corresponding numbers.My second cellphone insurance has been canceled without my knowledge aswell..Please inform me if this is how Finrite operates your business.Ive requested my recording and I'm told there is no recording. BUT IN ON CALL THE AGENT SAID ITS RECORDED FOR QUALITY AND SECURITY PURPOSES.Please refer the customer protection act 68 of 2009.I do not want your useless agents to call me back.I want a response on this platform.Let your other customers see how conduct your paying clients.