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shahid H
1 reviews | Active since Sept 2014
06 Dec 2019, 12:40
Pathetic Service
I had my claim approved on Monday the 2nd December 19. They confirmed they received all my documents and POP and It will take 48 to 72 hours for the device to be obtained and couriered to me or they will give me a list to choose from if my phone is not available. Its 5 days later and I havent been contacted once. they average 20 minutes just to answer the call ( I have photos) and the agents have no way off speaking and just want to get you off the line. I'm going away next week and want my phone before that. They need to replace my phone or atleast let me know whats happening.
Helpful (0)
Replies (4)0
Replies (4)
Finrite Administrators (no longer in business)'s replyOfficial
06 Dec 2019, 16:01Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply06 Dec 2019, 16:01
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
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shahid H's updateReviewer Update
09 Dec 2019, 08:48Can I get any assistance ???
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shahid H's update09 Dec 2019, 08:48
Reviewer Update
Can I get any assistance ???
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shahid H's updateReviewer Update
09 Dec 2019, 09:02I keep calling and i keep getting told that its going for authorization, This is from the 2nd of December. I am going away the weekend. what part don't you guys understand??? If I can be contacted and not ignored would be great.
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shahid H's update09 Dec 2019, 09:02
Reviewer Update
I keep calling and i keep getting told that its going for authorization, This is from the 2nd of December. I am going away the weekend. what part don't you guys understand??? If I can be contacted and not ignored would be great.
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shahid H's updateReviewer Update
09 Dec 2019, 11:50I Spoke to lerato and she advised she spoke to the authorizations team and she did not. I called and spoke to fortunate and she told me to hold and cut the call.
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shahid H's update09 Dec 2019, 11:50
Reviewer Update
I Spoke to lerato and she advised she spoke to the authorizations team and she did not. I called and spoke to fortunate and she told me to hold and cut the call.