Pathetic service.

Pathetic service from Lelo from the cellphone department. I paid the excess amount on 20 November and have not been replaced with a new handset as yet. No one bothered to contact me until I called first. Lelo gave me a list of phones to choose from but everytime I call to tell her one one was selected, I cannot get through to her and have left 3 messages for her this far. I'm still waiting for the call back. She doesn't seem to give a damn