Pathetic service

My screen phone broke the last week of April and I sent them all the documents needed when I claimed on my insurance at that time. I had to follow up with them every week just to confirm receipt of my email, which eventually I got a call from them second week of May. Again I had to follow up with the repair team to confirm when the process will start as I use my phone for work purposes and yet Noone was available to assist me. On the 9th of June the Ram company came to collect my phone for repairs and they found my sister as I was at work and now today they come for delivery of the phone and they still find my sister and now they telling her stories that they can't leave the phone with her as I am the owner of the phone. They requested for my ID or ID copy and as my mother was trying to call me they just left, just like that without saying anything. I called them and a guy called Musa answered the phone, he was extremely rude and told me that they were in a hurry and time is money hence they couldn't wait for my mom to call me. He didn't even explain the process as I asked him what needs to be done as I am always at work during the day. I need my phone to be delivered before 24 hours as this now has taken almost 3 months before I report the company to consumer protection.