Pathetic Service

I lodged a claim for a broken Tablet screen, my device was collected and since then, they have remained silent. Finrite does not keep you in the loop, they simply collect the item and holds it hostage while the debits continues to run Monthly. I keep having to phone in to follow up on the progress of the claim. Its been a month and yet, i have had no calls from their offices. This is really pathetic insurance administrators. At this point, I am without the device, expected to pay my insurance monthly and had to pay R150 excess fee - A whole lot of payments for no service!!!