Pathetic Service

Dealing with this supplier had been an absolute nightmare. I have been paying loyally without missing a payment for the past 2 years and when i have a claim i regret ever taking it up in the 1st place. I submitted my fone for repairs in May. Called and was told that they are still assessing. Called again and again until I was told about the excess. I paid in June and to date nothing has been done about my claim. I also had to call to find out if they had received the money. i then called the repair centre today but was told no correspondence had been received from CSurance. When i called Csurance they told me the phone is being repaired (what a lie)because when i told the guy i had called the repairs centre he then changed his story and said this was now approved an hour ago. Not only do they give ******* service, they also lie...If there is a backlog in the system why doesnt anyone call to advise. I have now been without a fone for close to 2 months. what makes things worse is the fact that you have to follow up on their messups. This has been the worst insurance ever. I would NEVER recommend it to anyone and will definitely be cancelling my subscription after this.