Pathetic Service

I reported a ****** phone three weeks ago and I was advised that the claim would take 5-7 working days. I comp**** with all the requirements, sending documents and proof of payment through without any feedback or acknowledgement from the ?ompany. I always have to call them and get through to different agents who advise differently on their processes. I called today and spoke to Benny, who made me hold fir over 20mins until the call disconnected. I called again and spoke to Neo , who advised that authorisation now takes up to 48hrs. FINRITE does not understand the nature of its business, a cellphone is really a necessity, and I fail to understand why it takes Finrite so long to replace. I am not happy and would never recommend Finrite to anyone.