PATHETIC SERVICE

I am sick and tired of Finrite Administrators, I logged a claim 2 weeks ago and I now it's a struggle for them to process it. I have to phone them each and everyday to check status of the claim. Whenever I want to speak to the supervisor, it's either the supervisor is not in or in a meeting. Mind you I'm using my own airtime and I'll hold for 45 minutes to get through. Yesterday I called their call center and I was told that they were waiting for my usage report and they finally got it. But the person who is responsible for authorizing is off, wow. The entire company has one person to authorize a claim. What's gonna happen if the person passes away? Surely our claims won't be authorized. I just phoned few minutes ago because the lady I spoke to yesterday said my claim will be authorized today, I should expect a call or an email stating the amount of excess I should pay. I decided to call them again using my own airtime, now they are telling me its gonna take another 48 hours? I asked to be transferred to the supervisor and I was told the supervisor is not around. Pathetic. I'm paying for 3 devices with them. I'm cancelling every contract I have with them. I've never experienced such pathetic service with any service provider.