Pathetic service

My phone was handed in at Cell C The Glen on the 29th March 2015 for repairs. After various e-mails between Simphiwe & my wife, they told me about the excess that I had to pay which was done on the 7th April 2015 & Simphiwe dually acknowledged the receipt. After numerous phone calls & e-mails, I was told that my proof of payment was only sent on the 17th April. On the 24th Simphiwe again promised that he would follow up the status of the repairs & let me know by 11 that morning. On the 29th April I was told by William that the repairs had only been authorised on the 21st April. On the 30 my wife spoke to Buhle, the supervisor who promised us an e-mail regarding the claim. It seems she has set such a good example that her staff do the exact same as her. Does not follow up on commitments. It is already the 5th May & we are still waiting for her response. We still don't know when this will be sorted out. Who is going to pay for the data that was on the phone & now all lost because of all the *********** staff. We want this all refunded back to us.