Pathetic Service

I have spent the last hour calling the call center. Each time i call i'm on hold for approx 3mins then it rings and someone transfers me back into the que!!!! <br> The two times i actually managed to get through,the first time a Phindile answered then when i was giving her my ID no the call cut. The second time was a guy called Leerael-i gave him my ID no,explained my query and he put me on hold for more than 10mins til the call cut! and for the last half an hour i havent gotten through to anyone. i wanted to take out a new contract for my new cell fone but with this level of service?