Pathetic service

<p>l took a phone on contract with Cell C in 2015, last year my phone was ****** l reported the matter and submited all the relevant documentation. It is over a month now l call the insurance call center to make a follow up on my claim, everytime they come up with a reason why it has not been prossed, l am told to call later in he day or after two or three working days. lt feels like they want to frustrate me not to pursue my claim. </p> <p> </p> <p>Can someone in management please address my matter, my phone must be replaced!!!!</p>