Pathetic service

Finrite insurance collected my phone to be repaired on 16th March 2015, to date I still haven't received my phone. When I called them to report the damage I was told that I have to pay an excess fee, I took a little longer to pay the fee, their consultants called me 3 times to ask when am I paying the fee, I paid it eventually and called to tell them that I had faxed the proof of payment to them, after I never received a call from them. After 2 weeks I called them to check, only to be told that I have to pay more excess fee, I paid the amount that was required, after few days I called them and every time I call I have to hold for 15 to 20 minutes. They told me my phone was gonna be delivered with 3 to 4 working days. On the 4th day I called them and they said someone was gonna call me back, ,i waited for the call until the following day. I called them on the 5th day, only to be told that my phone was beyong repairs and I have to pay another fee in order for me to get a new phone. This is the worst treatment to ever give to a paying client.