PATHETIC, ***********, NO FEEDBACK

highly frustrated at the fact this insurance company is still in existence as Feedback and service is pathetic had my phoned booked in 24/07 at the cell c store agent THAMI from finrite advised to do so failed to send through claim form second agent Banele emailed to check if excess fee was discussed which i rep**** NO I contacted the call centre on 25/07 to hav the claim form mailed to me again and the excess fee explained only form was mailed NO excess fee was explained. AGAIN contacted call centre on 27/07 spoke to agent BANELA to confirm if claim form was received and wats the process going forward She was very unclear on when she would get back to me she constantly stated I WILL CALL YOU after my frustation of unclarity i asked BANELE will u call me in a day a week a month or a year as i use my phone for business her response was 48 hrs i still await. from the 4 agents THAMI,BANELE,MASEKO AND SIMPIWE Not a single agent has contacted me back INCLUDING A SENIOR AGENT WILLIAM. called the cell c repair centre to track handset its wit technician waiting assessment since 28/7. ITS BEEN OVER A WEEK WIT ME CALLIN DAILY WIT RESPONSE FROM AGENT WAITIN FOR ASSESSMENT WE WILL CALL YOU