PATHETIC EXPERIENCE

The most pathetic experience I've ever had, its been 2 weeks since waiting for someone to send me forms to fill in for my claim. Your contact center is beyond USELESS AND AS NO ONE ANSWERS, THE LINE IS ALWAYS BUSY AND NO ONE PICKS UP. I HOLD ON FOR MORE THAN AN HOUR AND STILL NO ONE ANSWERS. I HAVE SENT NUMOROUS EMAILS AND STILL NO ONE ANSWERS BUT YOU STILL HAVE A NERVE TO DEBIT MY ACC FOR INSURANCE AND YET YOU DONT RENDER SERVICE WHEN NEED TO!!!!!