Pathetic Customer Service

Hello,

I will try to be as calm as I can be...

I need someone to explain to me why I have been doing follow ups on the same claim for the past 3 months, every week, at least twice a week without any end in sight. Either me or Bongani from Sportscene East Gate calls and we are given the runaround. At first we were told, not all pages of the claim form were received. He showed me the email which he send. But he resend the forms nonetheless. THREE TIMES! Then we were told, incident date was not filled in, then he resend the forms. Again. TWICE!

Then he spoke to Virginia, another claims consultant who promised that the issue will be resolved in 48 hours. It's been almost a week. I just spoke to one of the Finrite claims consultant(Walter), and he put me on hold for 10 minutes. I suspects he thinks I have airtime in abundance.

Mean while you guys are busy deducting the premiums every month for a phone that I lodged a claim for and you are very much aware of.

You've been happy deducting premiums on my account for over 3 years, and when it comes your part you give me the run around. It's absolute pathetic I tell you.

Oh, and some of your consultants who answer the phone like they are answering their home phones.... They need customer service training, because they think they are doing us a favour.