Pathetic Claim hassle

So it is 16 days since I have put my claim with fin rite insurance . I logged my claim on the 24th August 2020. Upon seeing that I was not getting any feedback I called numerous times and i finally put a complaint with Hello peter on Thursday the 3rd September and I was called the next Friday by a guy by the name of Lehlohonolo. He told me the phone that I would be getting and confirmed my delivery address again as I had confirmed it numerous times before with the finrite consultants. I am suprised that today the 9th September 2020 I have still not received my device. What gets at me is not even a single month whereby they have not gotten their premium but now that they need to come through it is something else .16 Days that I have been without a phone, I would not recommend this insurer at all.