Pathetic Cellphone insurance

<p>I've had no issue with telkom since being a customer for over 3 years, until I now that I got ****** with my cellphone and had to deal with finrite, their inurance company. I had to pay a ridiculously expensive excess fee of R3500, this was back on 9 March 2017 and to this day I have still not recieved my replacement phone. I have called them about 6 times already and all I get from their 'customer service' agents are "we are awaiting the tracking number". I have sent them two emails as well however no response recieved to this day. This has been the worst customer service experience I have ever had.</p>