Pathetic and Appalling service!

I lost my device in December, went to claim since I've been paying insurance for two years. We are in March now and I'm leaving without a phone, been going up and down their "Roodepoort" offices as it shows on the website only to find out that they have moved a long time ago. With my petrol and time, I went to their offices in Constantia Kloof and since then, I've been sent from pillar to post. I requested a direct number to the person who is handling my claim and I was told that they do not have it. I have done every single thing they've asked me to do, filled out all the forms and even made a payment. It's almost a month now and I still haven't been assisted. I will be reaching out to the Ombudsman and will tell my friends and family about this pathetic service. I have never missed a single payment and I've always been a loyal customer. This company is ***** and I wish they can close down to open doors for legit companies that treat their customers with respect and dignity. See you in court!