pathetic !!!!!!

So my Phone was ****** about 5 weeks ago, I did the entire procedure as Finrite requested and they said it will take 72 hours until a week its been 4 weeks later and yet I have not received a new phone and I have to pay for the weeks that I do not have a phone they are so pathetic when I send them the proof of payment they cant even give you a ring back to give you an update on the progress so I gave them a rang back today to hear that for 4 days now they cant open my proof of payment can I please send it again and so I did then the call agent said I need to phone them back if I want to now the progress on my claim this is amazing how useless they are never in my life again will I take insurance with Telkom finrite and the best part of it all when you want to talk to a manager then all of a sudden no one is available AMAZING RIGHT !!!!!!!