Pathethic claim process

I put through a claim for my ****** device on the 24th August 2020.I followed up on Thursday the 27th after which I was told the stamp on the affidavit was not clear.I resubmitted an the claim was approved later that day and I paid the excess amount same day. Up until today I have not heard any feedback .I called today Wednesday 2 September 2020 and spoke to Maxwell who asked for my delivery address of which I asked what is the process do I get the same phone or do I get to chose of which I was advised I would need to call back on Friday as they send through a claim wara wars.The way the whole claim has been a hassle you would swear I am claiming for a car.Can I kindly get my claim sorted as soon as possible please as I have no airtime to keep getting the round about from you guys.