Passing the buck, Poor Service and no feedback/response

I together with the cellphone administrator had submitted an insurance claim for a business line on the 30th October 2017 and i was advised by Xolile Sithebe | Call Centre Agent | that they are waiting for the usage data for my line which takes up to 72 hours, On the 3rd October (72 hours later)i made a follow up and Xolile told me that my usage data has not been requested yet, I waited for another 72 hours which totals to 144 hours, Again when i follow up another consultant by the name of Andile Mkwa**** also advised me that my usage page is still not yet requested. I HAVE NEVER SEEN SUCH AN INCONVENIENCING BAD SERVICE that takes two weeks to obtain an itemised statements/Usage data to process a cellphone claim, I WILL DEFINITELY NOT RECOMMEND ANY PERSON TO TAKE UP A COVER WITH FINRITE ADMINISTRATORS. IS A NO GO AREA, NB. i repeat DON'T TAKE A COVER WITH THEM.