PalesaKarabo Matshaba’s horrible service

After months and months of asking and calling finrite request to have my policy reinstated after a claim today was the worst.

Finrite had a system glitch a couple of weeks back which resulted to my policy premium being disrupted and increased. I called in 2/3 and they assured me it would be rectified, I even have emails confirming that my premium will be reinstated to the original amount.

After holding for over an hour I got through to a very rude PalesaKarabo Matshaba whom from the minute she answered the called seemed very irritated. Palesa’s service was distasteful to the least even after numerous attempted to advise her that I was told my premiums would be amended back to the original amount as I have been told I’m not much of a risk she would not listen.

I told Palesa that if this can not be rectified I’ll be forced to request for a cancellation, to my surprised I have now noticed that my insurance has been cancelled. Is this the level of service us clients are subjected too? Palesa’s attitude towards her work/ clientele says a lot and I doubt for a highly reputable company such as finrite/Vodacom you’d want to be associated with the likes of Palesa.

She’s not only lowering the standard of finrite / Vodacom but I as a client am having second thought.