overpromise and underdliver

I Launched a claim with Telkominsurance and paid the access amount that was needed on he 22 Nov 2019 for Claim ref TC019662. The email was acknowledged by Karabo Lebogo who asked me to send delivery address of which of I did who later said will provide me with a waybill number /tracking number and commited to me receiving the new phone within 3-5 working days See emailGood day,

We acknowledge your email.

We will provide a waybill/tracking number shorlty and delivery of parcel is 3-5 working thereafter.

Karabo Lebogo|Telkom call center Agent |Representative Under Supervision Finrite Administrators (Pty) Ltd Contantia View Office Estate | Block3 | Hogsback Ave | Quellerina | Randburg | 1709 P O Box 22524 | Helderkruin | 1733 t ****** How eever its 2 months later and I have not received anything neither have I received communication from Telkom/finrite. Multiple emails were sent to *** and *** but no response was received. I feel abused by them- I have never delayed my payements but my claim was delayed by 2 months. FINRITE sells lie, they overpromise and underdliver