Overcharged for three months

<p>Good day</p> <p> </p> <p>Please note that I have logged several cases for the below query and I am getting very impatient because I am not getting any proper feedback on my query, if possible can I get feedback on this urgently please</p> <p> </p> <p>I have insurance with Telkom for my iPhone 7 black ( ********** 820) which is only for one (1) device and the instalment is R194 but according to my statement it shows I have more than one insurance I have logged a case on the 29/06/2017 when I called back on the 03/07/2017 the agent advise the incident is closed but no feedback was provided to me, the agent advised that she will sent a mail to the manager and billing department and will call me back and I am still waiting on a call, I decided to call back on the 11/07/2017 and a new incident was open Ref number ********** 7 with Christian Hendricks, today I called in to get feedback I spoke to a Team leader/manager named Sbongile Malinga in the Johannesburg call centre and she advised she will call me back with feedback but to my surprise I only received a message stating I need to call the insurance department which I did and they advised they unable to assist with the billing because on their side it shows I only have one insurance,</p> <p> I need to know why I have been billed more than the instalment amount and when I will be refunded, I am not willing to wait for 3-9 days anymore because the call was logged on the 29/06/2017 please assist urgently i have spoken to Andile Mkwa**** the agent that advised that Nancy Ndebene team leader will call me back but im waiting two days and no call has been made, im being sent from telkom to finrite and no one is taking responsibilty for this because i have been complaining since 29/06/2017</p>