Outstanding Claim

Good day,

I have lodged a claim on Monday 05/02/2018. Then told to wait for usage report, then I call again and get told I will only get feedback next week. By looking at your Hellopeter this is your companies standard practice but surely not up to industry standard! I would appreciate if management could get involved and assist in escalating this! The reason we take insurance so we are not left stranded without a phone, not the case with Finrite!