OMBUDSMAN MAY BE ONLY OPTION

I am shocked at the level of service received not with myself, but with so many other South Africans

I have been paying premiums for more than 2 years and never claimed. Now i need to get a device repaired (at a lower cost than the premiums i have paid you) and the process is impossible to complete.

I have already sent through all my details and invoice etc, but when i manage to get through to your call center (average 25 min wait), i get told that i will be contacted by whoever is supposed to pick up my device

As of yet i have no claim number

Please assist me.

I only have 2 options:

1) You assist me promptly and i continue to be a customer 2) You delay with assisting me and i pay for the repair myself at an authorised dealer, then lodge a claim for all my premiums back at the ombudsman

If you need assistance in how to better facilitate claims i will be more than happy to provide some free consulting services

Please contact me ***