Nothing new here..........Finrite is still ****ty!!!!!

After 3 months of complaining and badgering finrite and Telkom, they finally sent me an SMS about the excess payment but there is no reference for me to use in that SMS. I cannot make a payment because the banks do not recognize my policy number as a reference. So I have been trying to get a hold of finrite but it never goes through. For four days now. If you guys don't want to fix my phone, I'd like to have it back because the amount of stress, anxiety and anger you guys have caused me is way too much. I can't anymore! I am tired.