not poor service- there is no service

I have requested claim forms from c-sure and only got it after 2 weeks and numerous phone calls. Try to send the forms back a couple of times and the e-mail supp**** is always full and keeps on returning. Eventually fax the forms. wait another two weeks without any contact from the company above. Phone them to find out that there are 2 forms that they cannot read. Eventually get an e-mail address from a very helpful Shimani. Mail the document through. Today 6 days later I had to phone back again. After holding on again for another 15 minutes yet again so \they can check the system with the same irritating song playing over and over in your ear"to be told it is with the assessor and I have to phone back on Monday. <br> This is the poorest service I have ever received from a company. they cannot even contact their customers to assist in having their claims sorted. The customer must phone at their expense ad then they put u on hold to \""CHECK THEIR SYSTEM\"" I will never in my life make this mistake again. """