NOT listening to the customer!!

Monday I phoned CSurance to start the claim<br> Process for my phone. Everything was going fine until they decided which phone I would be given since my phone was discontinued when I was told I would get THREE options.<br> I then inquired about the iPhone 6 which I was told was valued at R9999 so I would be able to get it when the warehouse has stock available and I said I would be willing to wait for it.<br> Today at 14:30 I phones again and was informed that an iPhone 5S was sent to my nearest cell c store for my collection. I objected as this is NOT what I asked for and wanted and was told they could not \take it back"as I had already accepted the offer?? It was ordered today (Thursday 19/3/2015) and yesterday (18/3/2015) clearly stated that I wanted the iPhone 6.<br> Now we are waiting for recordings as the operator who \""handled\"" my case said I did want the iPhone 5S and she can prove it. They just completely disregard their clients wishes. My call gets placed on hold immediately when I phone and I get cut off continiously.<br> <br> So sick of bad service that I have been paying for"