Nonsense Administrators - hiked supplier prices and terrible service

I have spoken to a number of different service consultants from Finrite - none of which have called me back when they said they would. I made an cellphone claim which was approved MONTHS ago - prior to the national lockdown and have been without a phone since.

I have requested a replacement device however it wasn't in stock at any of the game stores nor with your special suppliers. Firstly, i live in KZN and it seems you only work with Gateway - this in itself is ridiculous because none of this was detailed to me when i purchased my phone and signed up for this insurance in PIETERMARITZBURG. I have since been told that i need to go to gateway to fetch a phone - this is not feasible as Gateway is quite far from my home. Secondly, it seems that if i want to have my phone delivered from your private supplier stock i will have to pay a R1600 PRICE DIFFERENCE for the same device - what justifies such a large price difference?? the retail amount at GAME in Ballito is R3 500 (and they currently have the device in stock but for some reason i am not able to purchase it from there due to the LIMITED number of Game stores your company claims to deal with) vs a price of R5 100 FROM YOUR PRIVATE SUPPLIERS. i have been without a phone for THREE MONTHS now, i paid my excess fee and have indicated that i am willing to pay the price difference for the replacement device, which i understand - but a difference this large is really unjust.

Also, WHY DO YOUR CONSULTANTS NEVER CALL BACK WHEN THEY SAID THEY WILL?? THIS IS RIDICULOUS.