Non responsive from finrite

I have lost a cellphone through hijacking, I made a claim at finrite. claim number EDCCLM92310, and my phone was delivered on the 16 February, within two weeks my cellphone started wiping away contacts, it was becoming to hot and there was a speaker challenge, I then reported the issue to Finrite on the 1 March 2019 and the phone was colleted on the 5th March 2019, until today I haven't received back my cellphone, I informed Nthabiseng Moila on the 18th March & again on the 01 April 2019,who was assisting me with the claim but with no assistance/response until now. I am kindly requesting your intervention as I have ran out of efforts now. Regards Ayanda