Non Payment of Death Cover

I have logged a complaint on Hello Peter on 09.07.15. I received a very nice response from Gerrit Visser (apparently he deals with complaints). We, on that same day, had a telephonic conversation where he assured me that its unacceptable and that that is not not the way they do business. Well, after numerous e-mails back and forth (mostly from my side), nothing has materialized. Even when they say they will come back to me, they don't. I have to run after them. This is the last e-mail i received: Good day Cathy, Kindly note that we've escalated the matter to a manager at Hollard who deals with this directly to advise us. Once again our apologies for the delay. That e-mail was on 15.07.15. In response to that I have asked for the contact person at Hollard's phone number. Nothing has been done since. No calls...no e-mails. I have read so many bad reports lately but Gerrit Re-assured me and foolishly i took his word.<br> <br>