Non delivery of service and lack of communication

Worse Insurance company EVER! the service I received from the consultants is poor, very poor. They hardly know anything about the policies and procedures. they all give different views about the policy. They call when they still wanted me to pay the excess fee, but when they must inform me about my device they DO NOT call or even send an email. I am still waiting for my device even today. I am so disappointed with TELKOM for associating themselves with such inefficient people. I wont be recommending this Insurance to any friend of mine.