Nokia Lumia 520

Good day,<br> <br> My cellphone screen was cracked, so i went to Edgars Cresta to hand the phone if for repairs. We are paying Insurance on a monthly basis. Edgars accepted the phone which they send to Finrite for repairs which they received on the 2015/07/08, I recieved the phone back with an excess of R99, with all my current details on it, as the phone was not updated and a second hand screen with plenty of scratches. I tested the phone to find that the key pad is not working correctly, so i send it back, two weeks later i received it with a message could not find fault, i send it back again, and then again they send it back with no fault. I refused to take back the phone as its not repaired. <br> <br> Do we now pay insurance the get a second hand screen that does not work, or do we pay to get the screen replaced with a new one?<br> <br> I've sended it in July and we are in October now.<br> If they don't manage to replace the screen and to do proper software update, i will demand another handset because of them i have been without a phone since July. Not Happy<br> <br>