No service then Refund me

On the 9th of May 2020, I submitted a claim at Edgar's East Rand Mall. I never received a call, I called Hollard and I was told to get a way bill from the shop. I went to Edgars called them again I was advised to pay R500.00 which I payed and they promised to call me after 14 days, I never received the payment. I called their underwriters Finrite ,the service is bad, the consultants will tell you to hold, they are still checking and they will just hang up. Finally 1 of their consultants told me that she has sent an email they will get back to me. On Monday they sent an SMS requesting the phone code which I can't even remember, the call centre agent told me that she will give them my message they will call me, because I also received an SMS that they will attend to my phone when they receive a payment which a paid 7 weeks ago. Bad service. I think it's better if you can courioer my phone and pay back all my premiums including the R500 excess fee that I have already paid. You have worst customer service. Ek is gatvol with your excuses.