No service from Finrite and Vodacom

I have contracts with Vodacom. My phone (Samsung S9) is insured with Vodacom/Finrite... I contacted Vodacom because I discovered that there is an extra deduction for a Laptop/tablet insurance that I know nothing about. Finrite is unable to explain and on top of it I was informed that they have an Apple Iphone insured not a Samsung S9 but the first consultant said it is just a matter of changing the description of the phone and he will investigate the other amount for tablet/laptop insurance. He never called back. I spoke again last week to Mathapelo who said her supervisor/manager will call me when they have time. In the mean time i emailed her to ask for progress on the matter and she responded there is no progress yet but they will call me once there is feedback. Guys where does this leave me as the customer???? What happens when something happens to one of my devices that is wrongfully insured because what guarantee do i have that the other devices is actually insured properly? Vodacom does not care about my complaint and Finrite also does not care as long as they get the payments monthly....