No service....

Phone was ****** over 2 months ago. Reported the case to cell c and to the police that same day. sent the claim to finrite the following week. Since then it was a battle with the most *********** people i've ever had the misfortune of dealing with. They lie, almost never give any feedback. Once you start yelling and threatening they tell you that you are a valued client and they will attend to the matter asap. then after another week or two it starts all over again. they lose the details you send them!!!! How is that possible? then after some more fights 3 different agents suddenly find the lost material and every1 wants to help. after you pay them the excess fee for the claim, they promise to deliver your device. but 2 more weeks has passed and i still have no phone. why do i still have to pay insurance for a phone i don't have? Why isn't any1 attending to the matter? I have BEGGED the agents to play the recorded fights to their managers!!! No one responds!!!! I have asked my money back and all the money i had to pay for insurance so i can buy myself a new phone! then they only say we will attend to the matter. 2 days later they ask me which device i want????? PATHETIC!!!