No service

I have been trying to sort out a problem with my wireless Telkom phone. I have Telkom to send someone to come and have a look at it. Their reply is I must take it my Telkom shop according to the manager. I told them we do not have a local Telkom outlet, the nearest shop is +/- 2 hrs away, I then asked to speak to the manager whereupon I was told the manager is not available. I asked them but how did you speak to the manager. I was then told the manager would contact me. Since the 24th I have had 3 sms stating that Telkom has tried to contact me. I have rep**** to the sms's by email twice now. Of the 2 two numbers they can contact me neither show any missed calls. From that I must think Telkom is lying to me, They are not interested in resolving my problem as long as I pay my account every month