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<p>So a year later I claim for a ****** phone only to be told that I owe an excess for the previous years repair. Last year I took My phone to Edgars in N1 for the repairs. After many ups and downs and being told that I could not have received my phone if I didn't pay the excess, and explaining that I did not pay excess because no one ever comunicated the fact that I have to pay an excess of R800. Finrite never once last year sent me an sms stating that I have to pay and excess of R800. Never once contacted me in the year up till now to enquire about the "outstanding excess" for the phones repair of last year. The only reason I know about this "outstanding excess " is because I contacted Finrite to enquire as to why the claim for my ****** phone is taking so long. </p> <p>Seriously this is ridiculous. </p> <p>And no one is taking responsibility for the negligence. </p> <p> </p>