No response on claim submitted

<p>I submitted my claim 3 days ago and haven't received a response from these guys since then tried to call them no one picks up the phone until it hangs up after being transferred to telkom insurance administrators.</p> <p> </p> <p>Below is the conversation with telkom customer care:</p> <p>Welcome to the Telkom Chat service.<br />One of our friendly agents will assist you shortly.</p> <p>Please hold for the next available Agent.</p> <p>You are currently being assisted by Dennill Fransman</p> <p>9:56:04 AMDennill: Thank you for contacting Telkom Mobile, you are chatting to Dennill. How may I assist you?</p> <p>9:56:12 AM You: Good Day Dennill</p> <p>9:56:43 AM You: i took out insurance for my P8 and now the unfortunate happened and i need to claim</p> <p>9:57:18 AM You: however i am unabe to get hold of finrite telkom , therefore what should i do</p> <p>9:58:38 AM You: i submitted all the claim documents and i got confirmation that everyoned included in the email read the email but its been 72hrs no response at all</p> <p>10:00:07 AMDennill: `Good day Leyslie, unfortunately we do not handle claims from the customer care side.</p> <p>10:00:16 AMDennill: Claims will be handled directly by the administrator Finrite (***)</p> <p>10:01:42 AM You: so who do i go to if there is no service coming from their side since you are the ones selling the insurance to your customers</p> <p>10:03:19 AMDennill: Here is the email address to finrite complaints and unresolved **********