No response from Vodacom Insurance and Finrite Administrators

Dear Vodacom Insurance and Finrite Administrators

I don't know how else to contact you or to get resolution to my complaint. I have been querying an erroneous charge to my account for THREE WEEKS. I spoke with Aletta on the phone on 09 June, and have sent her three e-mails, all of which have gone unanswered. I called the call centre on Friday last week asking to speak to a manager and the agent said she would send an mail to her manager requesting a call back. I haven't heard a thing. I logged my review on Monday this week. I am unable to paste in a screen shot. I got an automated response saying someone will call me. NO ONE has called.

I have no further option. Please cancel my policy with immediate affect and reimburse me the erroneous charges. I have tried calling again today. On the first call, when I finally got through to an agent she dropped the call. On the second and third calls I held for ten minutes each and no one answered. Since I am unable to get a response from you on e-mail or telephone call I don't know what else to do.

Tal Reouveni ***