No response and refussal to approve claim

I lost my cellphone on the 27 or 28 of September I went to Edgars to inquire about the claim status They then told me after two weeks of claiming that the imei number was wrong I brought the correct one a day later and gae it to Sibusiso and I kept calling and he assured me he did send the document.I went back a week later I spoke to the Finrite agent who was rude told me why the **** did I have a wrong imei number I explained there was a mix up with the imei number as the z10 was refurbished and swap out she said then send the **** proof of that.I gave it to Sibusiso who again assured me he sent it.I kept going back and forth with Finrite till this day and they deducting their premium on my account but the claim they haven't received my documents.Lerato tried to help me but with no avail this dogs still don't want to approve my claim they are ****** messing with me.Im getting married this coming weekend I don't have access to cellphone banking so I can pay for decor and the whole shebang! All I can say is **** YOU ****** FINRITE YOU ARE FOOL OF **** and you need to wipe your ***!