NO RESPONSE !!!

I HAVE BEEN SENDING MY PROOF OF PAYMENT BUT NO RESPONSE. I SENT IT ON THE 24TH OF AUGUST AND APPERENLTY IT WAS NOT RECIEVED. I SENT AGAIN ON THE 31TH , AND TODAY I CALLED AND AGAIN IM TOLD NOT RECIEVED. I WAS ASKED TO EMAIL IT AND I DID. I FEEL IT IS UNPROFESSIONAL AND BAD SERVICE THAT THEY DID NOT RESPOND TO ME AFTER I HAVE FAXED TWICE AND NOW SENT AN EMAIL. I KEEP CALLING AND I GET CUT . I AM A STUDENT AND ALL THE MONEY IVE BEEN USING TO PURCHASE AIRTIME IS TOO MUCH FOR ME ONLY TO NOT EVEN GET HELP AT THE END OF THE DAY ,EACH TIME I CALL IM TO START AFRESH WITH A NEW CONSULTANT TO PROCESS MY ENQUIRY AND THAT GETS MY CALL CUT BECAUSE EACH TIME IM PUT ON HOLD AND RUN OUT OF AIRTIME. I ASKED ONE OF THE CONSULTANTS TO CALL ME BACK,SHE SAID YES BUT NO RESPONSE . AM I NOT SUPPOSE TO GET ANY FEEDBACK ? AND I DONT GET HOW THEY ARE NOT GETTING MY FAX OF PROOF OF PAYMENY , IT IS VERY FRUSTRATINGG . CAN I JUST NE TOLD WHAT IT IS THAT I AM SUPPOSE TO IN ORDER FOR ME TO GET MY PHONE BACK ???!!!!!