JL
Jordan L
1 reviews | Active since Apr 2019
14 May 2019, 13:56
No response
Good day. I sent through the required application form for insurance on my laptop and router more than a week ago, I still have not recieved a response or policy schedule despite speaking to a consultant who told me she would escalate my application. Please advise if I should rather seek alternate insurance? I have a history with Finrite and know of them to be efficient in their work so I am quite shocked by the lack of response and service right now
Helpful (0)
Replies (3)0
Replies (3)
Finrite Administrators (no longer in business)'s replyOfficial
14 May 2019, 14:03 Dear Customer, Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query. Regards, Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply14 May 2019, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query. Regards, Finrite Customer Experience Team
JL
Jordan L's updateReviewer Update
14 May 2019, 14:50I am incredibly frustrated by this company. I have spoken to a very helpful lady within the complaints division but my frustration still lies with the fact that I was told I could get insurance though this company despite having bought my device through a different store. Please be sure to stipulate the rules and requirements to avoid putting other people through a similar ordeal, I am not sitting with a device almost 2 weeks old worth R13'000 and no insurance.
I'll be sure to look into reporting this as false advertising to the relevant ombudsman or tribunal
JL
Jordan L's update14 May 2019, 14:50
Reviewer Update
I am incredibly frustrated by this company. I have spoken to a very helpful lady within the complaints division but my frustration still lies with the fact that I was told I could get insurance though this company despite having bought my device through a different store. Please be sure to stipulate the rules and requirements to avoid putting other people through a similar ordeal, I am not sitting with a device almost 2 weeks old worth R13'000 and no insurance.
I'll be sure to look into reporting this as false advertising to the relevant ombudsman or tribunal
JL
Jordan L's updateReviewer Update
14 May 2019, 14:50I am incredibly frustrated by this company. I have spoken to a very helpful lady within the complaints division but my frustration still lies with the fact that I was told I could get insurance though this company despite having bought my device through a different store. Please be sure to stipulate the rules and requirements to avoid putting other people through a similar ordeal, I am not sitting with a device almost 2 weeks old worth R13'000 and no insurance.
I'll be sure to look into reporting this as false advertising to the relevant ombudsman or tribunal
JL
Jordan L's update14 May 2019, 14:50
Reviewer Update
I am incredibly frustrated by this company. I have spoken to a very helpful lady within the complaints division but my frustration still lies with the fact that I was told I could get insurance though this company despite having bought my device through a different store. Please be sure to stipulate the rules and requirements to avoid putting other people through a similar ordeal, I am not sitting with a device almost 2 weeks old worth R13'000 and no insurance.
I'll be sure to look into reporting this as false advertising to the relevant ombudsman or tribunal