No Response

<p>I handed my Samsung S7 Edge in for repairs to Finrite via my Telkom service provider on 02/05/2017. Before I handed my phone in I was told by one of the consultants that I will be recieving a quote for repairs within 4 days. On Monday 08/05/2017 I gave Finrite a call and after holding the line for close to 30 minutes I was told that they have not yet recieved my affidavid which I have sent to them end of March 2017. Nancy Ndebele, the lady I spoke to informed me that she will make sure that I get my quote by close of bussiness and as to now I have not recieved anything. Tuesday I tried getting hold of her and nothing, even left a message for her to call me back and still nothing. Same story today, held the line for close to an hour just to be cut off. I still dont know what is happening with my phone, asit is just the battery cover that needs to be replaced. The way things are going now with all the money I spent holding the line I could have had the phone fixed privately and have had it back the same day. This is seriously bad sevice. I am calling the insurance ombudsman Monday to hand this matter over to them if I have not recieved any feedback in regards to my phone.</p>