No reply, no replacement after 4 weeks

If i could give a 0 i would, i have a contract with telkom and my insurances is through telkom finrite, i lost my phone on the 8th of February 2020 and phoned finrite, waited 38 mins for the call to be answered, the rep told me to send the requiring documents needed for my claim which i did immediately. No feedback after that email at all i phoned them again for the 2nd time waited 26 minutes again onky for the rep to tell me he received nothing as i asked him to check again he apparently then found the documents but couldn't open my affidavit which i then sent to him again over the phone. He said he revieved it. And the matter will take 48 hours.

Its now been 3 weeks no response. When i phoned them on friday the 27th February i waited another 38 minutes when the rep answered he was rude and said i should wait they have a 1000 of claims to do and im not that important. He said i am not listining to what he is saying and i should wait 48 hours.

Its been 3 weeks. Not one email from finrite, unprofessional and rude staff. I see on hello Peter i am not the only one who is complaining and therefore I'll be taking this matter further to my lawyer and i will be writing to carte blanch to dig further into this matter.

You guys are terrible and **** at your work and i will make sure you get the consequences for this horrible service.