No Regard for the customer experience at all, terrible service to date

I bought a Samsung Galaxy A20 at the beginning of the year and took out insurance with finright/hollard. on the policy documents it states that claim will be processed within 72 hours of documents being submitted, this is completely false, I submitted all my documents on the 1st of October, to date i keep calling only to be told that my claim is "waiting for authorization. the consultants give you so much attitude and sometimes simply hang up on you if they feel they are not i the mood to talk to you. A consultant called Thumeka even said to me "as we told you last week mam it is waiting for authorization" its honestly been the worst insurance experience for me at this point and I would recommend this insurance to anyone they have no regard for clients.