PP
Priscilla P
1 reviews | Active since Oct 2019
05 Nov 2020, 11:46
NO PROBLEM WHEN COLLECTING MY PREMIUMS - BUT NO COMMUNICATION FOR CLAIMS!!!
I have submitted a claim on 20 October 2020. No response received but that it has been escalated. no acknowledgement nothing. Then a notification is sent on Twitter that Finrite no longer administers Telkom as of 01 November 2020. I have been paying insurance without default and now no one is accountable when I need to submit a claim? I have had it with Telkom and Finrite when they reply that my query has been escalated. Who is going to be accountable? How do I go about taking this matter further? I am so disgusted in the service from both companies. Money was collected is still to be collected from my bank account for insurance but I do not get any service. WHAT THE HELL IS GOING ON???
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Replies (2)
Finrite Administrators (no longer in business)'s replyOfficial
05 Nov 2020, 12:20Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply05 Nov 2020, 12:20
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
PP
Priscilla P's updateReviewer Update
05 Nov 2020, 12:41Another: "Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query."
I am actually used to this response by now. It is very polite but nothing ever happens. Let us start the countdown to the day I have to make another enquiry.
#day1
I am actually used to this response by now. It is very polite but nothing ever happens. Let us start the countdown to the day I have to make another enquiry.
#day1
PP
Priscilla P's update05 Nov 2020, 12:41
Reviewer Update
Another: "Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query."
I am actually used to this response by now. It is very polite but nothing ever happens. Let us start the countdown to the day I have to make another enquiry.
#day1
I am actually used to this response by now. It is very polite but nothing ever happens. Let us start the countdown to the day I have to make another enquiry.
#day1