NO POLICY

<p>About a month ago Finrite Insurance sales person contacted me in connection af a new cellphone I bought </p> <p>at Foshini's in Brits. The guy explained to me the policy and because I already have a existing policy with Finrite I also took a policy on the new phone I bought for my daughter. I already payed my firt instalment with the R132 dew on the policy for the 2 phones . My daughter this weekend got traumatised by a guy who had a *****dryer and wanted to stab her for her phone so he took the phone by force and ran away. We went to the police station for avidavit phoned cell c blocked the phone and yesterday I went to TFG store (foshini) to put in the claim. ... The guy working for Finrite Insurance I spoke to over the phone said there is no existing policy, I explained to him there is one why would I pay exstra R66 for nothing, he said again there is not one and they would have to go back to the recording on the day they phoned me. I said to him to please do so because I know I took out insurance on the new phone. This is not acceptable ....we drove back home when we got there my daugter said the same guy phoned and said we have to go back to the foshini store and put the claim in. So we drove back to the store and told the lady working there the guy from Finrite phoned and said the store must put the claim in. She phoned Finrite again because she said she cant put in the claim without a policy number, so when she phoned they told her that Finrite will sent me a sms with the policy number they cant put in the claim. So we drove again back home. This is not acceptable. I need this problem to be solved. If a sales person from Finrite did not do his work properly I should not be the one paying for his mistake he made.</p>